FAQs
We can provide information you need by email. Just click here to contact us and we will reply as soon as possible. We look forward to hearing from you.
You may also call any of our offices to ask questions about setting up an appointment or ask questions about your insurance or our services.
Killeen: 254-526-4673
Round Rock/Austin- 512-388-4660
WHAT INSURANCES DO YOU ACCEPT?
Counselors of Texas accepts a variety of insurances. We invite you to call our staff and ask us if your insurance is accepted. We will gladly assist you in both verifying that your insurance is accepted at our facilities as well as finding out the details of your plan.
DO YOU OFFER WEEKEND OR EVENING APPOINTMENTS?
Some counselors do offer evening appointments or late afternoons.
DO YOU HAVE ANY SPANISH SPEAKING COUNSELORS?
Yes.
HOW CAN I MAKE AN APPOINTMENT?
Call any of our offices and a member of our wonderful staff will be happy to assist you. You may also request an appointment here.
WHAT KIND OF THERAPY DO YOU OFFER?
Individual, Family and Marital.
WHAT KINDS OF DISORDERS DO YOU OFFER COUNSELING FOR?
Our therapists have extensive experience working with many disorders and issues. Look at our specialties page for a full listing.
WHAT ARE THE DIFFERENCES IN LICENSES OF YOUR PROFESSIONALS?
- Licensed Professional Counselor (LPC)
- Licensed Marriage and Family Therapist (LMFT)
- Licensed Clinical Social Worker (LCSW)
- Psychologist (PhD)
- Doctor of Psychology (PsyD)
- Licensed Chemical Dependency Counselor (LCDC)
- Licensed Specialist in School Psychology (LSSP)
- Registered Play Therapist (PRT)
- Psychiatrist (MD) - We do not have a psychiatrist in our office, but we do refer to psychiatrists in our local area.
DOES YOUR OFFICE PRESCIBE MEDICATION?
No, we do not prescibe medications within this office. Only psychiatrists and doctors (MD) can prescibe medication. We do refer clients to psychiatrists in the local area if needed.
IF I AM CURRENTLY AN ACTIVE DUTY SOLDIER AND I WANT TO SEEK COUNSELING HOW CAN I MAKE AN APPOINTMENT?
All active duty soldiers can now be seen alone without their dependents by calling Military OneSource at 1-800-464-8107 and requesting services with one of our providers. When you call Military OneSource and answer a few questions, an authorization will be issued for EAP visits. Your confidentiality is assured. There is NO CHARGE for these services, and none of this information will be on your military record.
WHAT IS YOUR CURRENT COVID POLICY?
Effective 5/24/2021 Counselors of Texas/Side by Side will no longer mandate the wearing of face coverings on any company property. In addition, all other COVID protocols are being suspended as well.
Counselors of Texas/Side by Side have and will continue to follow State, County and City health guidelines and orders. Due to the CDC recommendations, orders by the Governor of the State of Texas, along with the decreased amount of COVID cases and the widely available COVID vaccine, owners and management feel it is prudent at this time to suspend these mandates. If at any point it is necessary to return to these COVID policies, we will do so.
We encourage all our clients, employees and therapists to continue to follow safety measures as it relates to COVID-19, including face coverings and social distancing. However, beginning on 5/24/21 it will be optional.
Thank you.